Call Center Agent- Mid Shift (NOT REMOTE)

Are you a charismatic go-getter with a passion for making a difference? Do you love the thrill of connecting with potential customers? If so, we have the perfect opportunity for you!
Join our dynamic and innovative home improvement company that specializes in top-notch windows, roofing, siding, doors, and baths. We are on a mission to bring comfort and style to every home, and we need enthusiastic individuals like you to be the first point of contact with our valuable customers.

Call Center Agent (Office position. Not remote)

With more than 40 years in business, Appleby Systems is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.

Appleby System is looking for a Super Star Call Center Agent for our York, PA market and surrounding areas to join our winning team. (Please DO NOT apply if you are not a Super Star). Join our team of professionals and earn a substantial income, work for one of the fastest growing company in the industry. Jump on the board NOW! Earn money while making a positive impact that help homeowners improve their homes. Morning & evening shifts available. 

Main Job Tasks and Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction

• Update lead information and maintaining reports

Key Competencies:

• Communication skills Information gathering & management
• Persuasiveness Adaptability

• Initiative Tenacious

• Resilient Stress tolerance

• High energy level Self-Motivation
• Industry best training
• Ongoing Support
• Advancement Opportunities

Responsibilities

• Call center agents are responsible for making outbound calls to prospects or customers.
• Cold calling and validating leads
• Telemarketing sales
• Appointment setting

Education Requirements

• High school diploma or GED certificate.

Experience Requirements

• • Knowledge of sales and marketing principles and strategies (plus)
• • Relevant work experience in telemarketing, sales, marketing, or promotions (plus)
• • Product knowledge --Training provided
• • Proficiency in relevant computer applications
• • Excellent communication skills (bilingual is a plus)

Desired Skills

• Communication
• Sales
• Marketing
• Customer Service

Qualifications

• Previous experience in sales, customer service, or related fields is a huge plus, but if you have the drive to succeed, we want to hear from you!
• Your energy is contagious, and you have a knack for bringing positivity to every interaction.
• Tech-savvy with an eagerness to learn and utilize modern tools and platforms for enhanced productivity.
• Take the leap and embark on a fulfilling career journey with our home improvement dream team. Become an essential part of making homes shine brighter and better, one appointment at a time.

Benefits

• Benefits are offered to all full time employees as defined herein to be an employee who consistency works at least 35 hours per week.
• Voluntary disability, accident, and critical illness insurances
• Life insurance
• Medical insurance
• Dental and vision insurance
• Long-term disability
• 401(k)
• PTO

Incentives

• Bonuses that recognize and reward your stellar performance. You create your own pay check!

Salary (in USD)

$14 to 20 Per Hour